An AI caller that sounds human and calls within a minute
An AI caller that phones every lead within a minute, talks in natural Hinglish, acts during the call and writes everything down.
“By the time we call back, the lead has gone cold.”
Wakflow AI Voice Calling Agent
Conversations
Replaces
- Manual telecalling shifts
- “We’ll call you back”
- IVR robocalls
Measured, not promised.
Pilot calls for our own travel brand · as of 27 Sep 2026
- to the first word after pickup, on recent calls
- 0.91s
- of pilot calls were answered by the person called (68 pilot calls)
- 85%
- average call quality score
- 82/100
- average talk time
- 2 min+
What you say today. What changes.
By the time we call back, the lead has gone cold.
Every new lead is called in about a minute.
We have more leads than people to call them.
Whole lists are called in bulk campaigns from a spreadsheet.
I never know what actually happened on the call.
Every call is recorded, summarised and scored out of 100.
How it works, step by step.
6 steps, and our team does them with you, so you never manage the software.
Step 1: We set up your agent
Your script, voice, catalogue, policies, calling hours and caller number, configured in the panel.
Step 2: A lead arrives
From a form, an Instagram DM, a WhatsApp chat, an ad or a spreadsheet — and a call is queued.
Step 3: She calls within about a minute
A natural Hinglish conversation that answers questions from your real data.
Step 4: She acts on the call
WhatsApp details, a callback booked, a hot lead flagged, an opt-out recorded.
Step 5: Your team picks it up
A task in your CRM with the recording, the summary and the lead details attached.
Step 6: We tune it every week
The quality scorecard shows what to improve, and the script changes the same day.
Everything it does. 56 features.
Natural conversation
- Answers in under a second
- The greeting is prepared while the phone is still ringing, so the customer hears a voice the moment they pick up — not the silence that makes people hang up.
- Hears tone, not just words
- She listens to the actual voice and replies with a voice. She can tell an interested "haan!" from a tired "haan..." and respond to each differently.
- You can interrupt her
- If the customer starts speaking, she stops — mid-word, like a person. A small "hmm" or "achha" does not stop her; it tells her to carry on.
- Small sounds while she thinks
- Short "hmm" and "mm-hmm" sounds, recorded in her own voice, fill the gap while she composes a reply, so the line never feels dead.
- Ek second, main dekh ke batati hoon.
- When she looks something up, she says a short holding line in her own voice and gives the answer only when that line has finished.
- Patient when the customer goes quiet
- Someone thinking about a price gets time. She waits before gently checking they are still there, and says a polite goodbye only after several unanswered checks.
- Never the same sentence twice
- Check-ins, goodbyes and apologies are picked from a set of alternatives, so she never sounds like a recording.
- Uses the customer's name like a person does
- About one reply in five — not in every sentence, and not never.
- Backs off when the customer is annoyed
- She stops selling for a turn, apologises plainly and asks nothing.
- Knows the time of day
- She apologises for calling late in the evening, and she never hangs up while the customer is still speaking.
- Natural Hinglish, with Hindi and English
- Built for Indian customers who mix languages in the same sentence. Further languages are added per project.
Calling and campaigns
- Instant call on every new lead
- Any form, chat or ad lead can trigger a call automatically, after a short delay you choose.
- Bulk campaigns from a spreadsheet
- Upload a list of name, phone and a note, and the campaign works through it with its own script, hours and rules. The note tells her something about that specific person.
- Calling hours you control
- Set the start time, end time and allowed days per campaign. A retry that falls outside the hours waits for the next opening — nobody is rung at 6 am.
- Smart retries
- Busy, no answer, voicemail and network failures are each retried after a sensible gap. Invalid or rejected numbers are never retried.
- Limits that protect your budget
- Maximum calls at once, maximum attempts per person, a ring timeout and a maximum call length, so nothing runs up a bill overnight.
- Voicemail handling
- A separate short script for when the call reaches voicemail.
- Clear call status for every call
- Fourteen separate states — from queued and ringing to busy, voicemail and invalid number — so you always know exactly what happened.
- Carrier reasons shown in your panel
- When a phone network refuses a call, the reason appears on the call record instead of needing a support ticket.
- Inbound answering
- The same agent, script and panel can answer calls to your own business line, so callers get a helpful voice instead of a ringing phone.
Actions during the call
- Sends WhatsApp while talking
- "Main aapko WhatsApp par bhej deti hoon" — and the message really goes, in that moment, from your own business number.
- Checks WhatsApp before offering
- While the phone is ringing, she checks whether the number can receive WhatsApp. If not, she gives the details on the call instead of promising a message that can never arrive.
- Looks up full details on demand
- She knows a summary of your catalogue and fetches the full record only when asked, so the call stays quick.
- Saves the qualified lead as she learns it
- Need, dates, group size, budget and notes are saved the moment she hears them, so a dropped call still leaves your team everything learned so far.
- Books callbacks in the customer's own words
- She books only a day and time the customer actually says, and reads it back to confirm.
- Flags hot leads without ending the call
- A big order or urgent buyer is flagged to a human immediately — and she keeps going, answering questions and fixing a callback.
- Live transfer to your team
- A hot caller can be handed to a human salesperson on the same call.
- Records a soft "no", a wrong number or an opt-out
- Every outcome is recorded with the reason.
- Custom actions for your business
- Anything with an API can become something she does on the call — send a payment link, check an order, raise a ticket, book a calendar slot, check stock.
Your control panel
- Live dashboard
- Calls, outcomes, answer rates and quality trend at a glance.
- Call detail on one page
- Play the recording, read the transcript, see every action she took, and read the AI summary and the quality scorecard together.
- Edit the script in your browser
- Greeting, persona, company facts, policies, objection handling and goodbye are separate blocks. Change one and the next call uses it.
- Versions and one-click revert
- Every call records which script version it used, and going back to an earlier version takes one step.
- Voices and voice tuning
- Choose the voice and adjust how quickly she takes her turn.
- Your catalogue
- Products or packages with prices, full detail and the WhatsApp text sent for each.
- Test call button
- Dial any number now with a chosen scenario, without touching a live campaign.
- Callbacks, do-not-call list and action switches
- See every booked callback, manage opt-outs, and switch individual actions on or off.
- Audit log
- Who changed the script, who started a campaign, who placed a test call.
- Works on your phone
- Check calls and listen to recordings from your mobile.
- Separate brands and teams
- Run more than one brand or department, each with its own agent name, voice and admin view.
Quality and records
- A quality score on every call
- Scored out of 100 by clear rules, with the reasons written in plain language — "asked the same question twice", "no callback time agreed", "did 82% of the talking".
- Eighteen things measured on every call
- Repeated questions, promises without action, talk share, interruptions, name use, whether the lead was saved and whether a next step was fixed.
- Scores re-run over past calls
- When a quality rule improves, every past call can be re-scored.
- Stereo recordings
- Customer and agent on separate channels, so you can hear exactly who said what and when.
- Full transcript and AI summary
- Every turn with timestamps, plus a summary, a lead score and the qualification fields.
- Recordings kept safely
- Thirty days ready to play in the panel, then archived to your Google Drive with no time limit.
Compliance and safety
- Opt-out that nobody can switch off
- "Don't call me again" puts the number on your do-not-call list, and every future call to it is refused automatically.
- Honest about being an AI
- If a customer sincerely asks whether they are talking to a real person, she tells the truth.
- Per-campaign compliance switches
- Calling hours, do-not-call check, AI disclosure, recording notice and a frequency cap — each campaign chooses its own.
- Customer-requested calls handled correctly
- Someone who asked to be called can be called outside marketing hours; opt-outs are still always honoured.
- Built for Indian TRAI/DLT rules
- Calling-hour enforcement, do-not-call checking and consent tracking per campaign.
- Your data protected
- Encrypted secrets, two-factor admin login, signed data hand-offs, and recordings that are never exposed to the browser directly.
Connections
- Your CRM
- Every call appears on the customer's record, and a promised callback becomes a task for your team.
- WhatsApp from your business number
- Details go out from your own WhatsApp number, and the customer's reply comes back to your team.
- Instant alerts on Telegram
- Failures, stuck calls and quota warnings reach you straight away.
- Any lead source
- Anything that can send one small message to the calling system can start a call.
Plugs into the rest of Wakflow.
AI Voice Calling Agent talks to 13 other Wakflow products. Start with one; connect the rest later without starting over.
- Instagram AutomationA customer who shares their number in an Instagram DM is told "our AI caller is dialing your number now" and gets a call within minutes.
- Lead Capture & CRM SyncEvery lead captured from your website, WhatsApp numbers or ads can be called within a minute, and replies to the agent's WhatsApp are captured as leads too.
- AI WhatsApp AgentThe voice agent sends details on WhatsApp during the call; when the customer replies, the chat agent carries the conversation on.
- InboxThe details sent on WhatsApp during a call appear in that customer's thread in your team inbox, ready for a person to continue.
- CRMEvery call is saved on the customer's record with outcome, summary, score and recording, and a promised callback becomes an unassigned task for your team.
- AutomateThe behind-the-scenes flows that place the calls, file the results, free stuck calls and alert you on Telegram.
- WhatsApp ConnectThe voice agent checks that a number is on WhatsApp before offering, then sends details from your connected number.
- WhatsApp BroadcastsAnyone who replies to a broadcast asking for a call can be queued for an AI call within a minute.
- Personal AI AssistantAsk for yesterday's call results in chat, or say "call these five leads" and it queues the calls once you approve.
- Dashboard WebsitesAn enquiry from your website can be called within a minute, while the visitor is still on your page.
- Cold Email EngineA prospect who replies "call me" to an email can be queued for an AI call straight away.
- Bookings & Payment Follow-upsThe voice agent can call customers whose payment is overdue or whose booking still needs confirming.
- CareThe call database is included in the nightly backup, and recordings are archived to Google Drive every night.
Where it earns its keep.
Sales
Speed-to-lead calls on fresh enquiries, lead qualification (need, budget, timing, decision-maker), reactivating old enquiry lists, sending quotes and catalogues on WhatsApp during the call, routing hot leads to a senior person, setting appointments.
Marketing
Consented campaign outreach, event and webinar invites, offer and launch announcements, surveys and feedback, market research, re-engaging dormant customers.
Customer support and service
Proactive update calls, order and delivery updates, onboarding and welcome calls, service and renewal reminders, post-service follow-up, escalating an unhappy customer to a human, and answering your business line.
Operations, finance and HR
Payment and renewal reminders, appointment confirmation, document and KYC chasing, recruitment screening, interview scheduling, attendance and shift confirmation.
Travel and tours
Call every package enquiry, answer dates, hotels and cancellation rules, send the itinerary on WhatsApp.
Education and edtech
Admission enquiries, counselling-session booking, fee reminders.
Real estate
Qualify site-visit enquiries by budget and location, book the visit.
Healthcare and diagnostics
Appointment confirmations, report-ready and follow-up calls.
Insurance, lending and NBFC
Renewal and EMI reminders, document chasing, lead qualification.
Automotive
Test-drive booking, service reminders.
5 more
Fitness and wellness
Trial-class follow-up, membership renewals.
Events
Invites, RSVP confirmation, joining details.
E-commerce
Order confirmation, failed-delivery rescheduling, cart and COD confirmation.
Professional services
Consultation booking and follow-up.
Any business where leads outnumber the people who can call them
Questions about AI Voice Calling Agent.
Anything else? Ask us on WhatsApp.
How is it priced?
A one-time setup for your script, catalogue and voice, a monthly fee for the panel, hosting and
How long does setup take?
Days, not months. Your script, catalogue, policies, voice and calling hours are all configuration.
Does it speak Hindi?
Yes. It speaks natural Hinglish — the Hindi-English mix your customers actually use — and handles
Will customers know it is an AI?
It sounds natural, but if a customer sincerely asks whether they are talking to a real person, it
What if a customer asks something it does not know?
It answers from your own catalogue and policies, and does not make things up. If it cannot answer,
Can I change what it says?
Yes. The script is edited in a browser, block by block, and the next call uses your change. Every
6 more questions
Will it call people who asked not to be called?
Never. "Don't call me again" puts the number on your do-not-call list and every future call to it is
Which number does it call from?
From a business phone number you own. Details on WhatsApp go from your own business WhatsApp number.
Can I check calls on my phone?
Yes. The panel works on a mobile, including the recordings, transcripts and scores.
Is my customer data safe?
Secrets are encrypted, admin login supports two-factor, every admin action is logged, recordings are
Does it work with my CRM?
It records every call and callback task in the Wakflow CRM out of the box. Another CRM is connected
Is it legal to make AI calls in India?
Yes, when it is done right. Calls to people who asked to be contacted are the use we recommend.
Hear your next lead get called in under a minute
Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.
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