Turn every Instagram comment into a lead.
Every comment answered, every DM guided to a phone number, and hot Instagram leads called back by an AI voice agent within minutes.
“Our reels get hundreds of 'price?' comments. Nobody replies for hours.”
Wakflow Instagram Automation
Conversations
Replaces
- ManyChat-style DM tools
- Answering comments all day
- Forwarded screenshots
Measured, not promised.
Our own travel brand · as of 27 Sep 2026
- customers in the CRM from Instagram
- 454
- of them with a phone number collected in the DM
- 440
- Instagram leads in June 2026, none typed by hand
- 216
- comments, DMs and taps handled in 44 hours
- 637
What you say today. What changes.
Our reels get hundreds of 'price?' comments. Nobody replies for hours.
Every comment gets a real reply in seconds.
We chat in the DMs for twenty minutes and never get a phone number.
Every DM ends with a phone number.
Instagram leads never reach the sales team.
Every Instagram lead reaches your team — with a call back in minutes.
How it works, step by step.
5 steps, and our team does them with you, so you never manage the software.
Step 1: We map your Instagram journey
Which posts, which questions people ask, which packages or products to show, and when to ask for the number.
Step 2: We connect your Instagram account
Your professional account is linked through the official Instagram login — no password sharing.
Step 3: We build your flows
Welcome menu, carousels, quick replies, comment replies and the AI's tone, in your words and your language.
Step 4: Leads flow to your team
Every lead goes to your CRM with a follow-up task; call requests go to the AI voice agent.
Step 5: We watch and improve
We check the flows every day, keep the connection alive and update packages as your offers change.
Everything it does. 25 features.
Comment automation
- AI replies to every comment
- Each new comment gets a public reply written for that comment — it reads the post's caption, answers the question in one or two sentences and points to the DM.
- Private message to every commenter
- Right after the public reply, the commenter receives a private DM that uses their name, answers their question with one concrete detail and asks one simple question to start the conversation.
- Knows what the post is about
- The AI reads your post caption, so a comment on your Manali reel gets a Manali answer, not a generic "check DM".
- Never repetitive
- Replies deliberately vary their opening, structure and emojis, so your comment section looks human, not botted.
- Ignores your own comments
- Your team's comments and replies are skipped, so the bot never talks to itself.
- Keyword triggers
- Run "Comment PRICE to get the itinerary" campaigns — a chosen word in the comments sends a specific DM, brochure or link.
DM menus and guided flows
- Welcome menu with buttons
- A new DM gets a personal welcome by name and tap-to-choose buttons: check packages, work with us, contact us.
- Package carousels
- Swipeable cards with photo, price and "View package" and "Talk to us" buttons — twelve packages in two carousels in our own setup.
- Quick-reply questions
- Group size and travel dates are asked with one-tap answers ("Solo", "2–5", "10–25"; the next few dates and months), so customers answer in a second.
- Group departure flow
- People count → travel dates → phone number → the full package list, then a friendly close. Each answer is saved as they go.
- Custom package flow
- For tailor-made trips, the customer shares their number and a planner calls them to design the trip.
- Partnership and collaboration flow
- Creators, agencies and partners get a form link and a WhatsApp button, kept away from the sales queue.
- Contact options
- "Chat on WhatsApp" and "Get a call" buttons, plus a way back to the main menu from every step.
- Remembers where each person is
- The flow remembers each customer's step for 30 minutes, so a reply like "2" or "next week" is understood in context.
Instant AI call-back
- Number in the DM, call on the phone
- When a customer who asked for a call types their 10-digit number, the bot confirms "calling you now", and the AI voice agent rings them.
- The caller knows the context
- The call starts with the customer's name and the fact that they enquired on Instagram, so it is a warm conversation, not a cold call.
- Call status tracked
- Each call request is logged as pending, then completed, so no request is forgotten.
Leads and follow-up
- Lead captured automatically
- Every person who engages is recorded with their Instagram name, username and the date; when they share a number, the lead is marked hot and sent to your CRM.
- Details carried to sales
- Group size and travel dates chosen in the DM go with the lead, so your salesperson does not ask again.
- Instagram as a tracked source
- Every Instagram lead is tagged "Instagram" (per brand), so you can see exactly how many leads and bookings Instagram brings.
- Follow-up task for your team
- Each Instagram lead appears in your CRM with a follow-up task.
- Team inbox for Instagram
- Instagram DMs can sit in your Wakflow Inbox next to WhatsApp, so a person can take over any conversation.
Brand and control
- Several accounts, one system
- Each Instagram account gets its own menus, packages, prices, AI tone and lead book.
- Your words, your packages
- Menus, carousels, prices and the AI's instructions are written for your business and changed whenever your offers change.
- Official Instagram connection
- Runs through Instagram's official business messaging, using your professional account.
Plugs into the rest of Wakflow.
Instagram Automation talks to 11 other Wakflow products. Start with one; connect the rest later without starting over.
- AI Voice Calling AgentWhen an Instagram customer asks for a call and shares their number, the AI voice agent calls them within minutes with the Instagram context.
- Lead Capture & CRM SyncEvery Instagram lead with a number is written to the lead register, tagged "Instagram", and synced to the CRM.
- CRMInstagram leads arrive as customer records (or in a second brand's own lead book) with group size, dates and a follow-up task.
- InboxInstagram DMs can sit in the same team inbox as WhatsApp, so a person can take over from the bot.
- AI Carousel StudioThe carousel posts that bring in the comments are designed and posted by Carousel Studio; this product answers the comments they generate.
- WhatsApp ConnectThe "Chat on WhatsApp" buttons hand the customer to your WhatsApp number, where the conversation continues.
- AutomateAny Instagram event can start further automation: an owner alert, a brochure on WhatsApp, a reminder.
- CareDaily checks that the Instagram connection is alive and every lead reached the CRM.
- AI WhatsApp AgentAn Instagram enquiry can be moved to WhatsApp, where the agent continues with prices, photos and booking.
- AI Video FactoryViewers who comment on a reel get an instant reply and a DM with your link or offer.
- Personal AI AssistantYour assistant tells you when the Instagram connection stops working, and can draft captions and reply templates.
Where it earns its keep.
Sales
Turns comments and DMs into phone numbers and call-backs; hot leads straight to the team
Marketing
Replies to every comment on a reel or ad post, lifting engagement; comment-keyword campaigns
Customer service
Instant answers to price, dates and "how to book" in DMs, day and night
Partnerships
Separates creator and agency enquiries into their own flow
Owner
A count of Instagram leads and bookings every week
Travel and tour operators
Package carousels, group size and dates, instant call-back (our own use)
Salons, spas and clinics
Service menu, "book a slot" button, call-back, offer DMs on comments
Gyms and fitness studios
Membership plans carousel, trial booking, call-back
Fashion, jewellery and D2C
Product carousels, "comment SIZE" campaigns, WhatsApp order button
Real estate
Project carousel, site-visit request, call from a sales agent
Education and coaching
Course carousel, counselling call-back, webinar sign-up
2 more
Restaurants and cafés
Menu, table booking, party enquiries
Creators and coaches
Auto-DM a link or freebie to everyone who comments a keyword
Questions about Instagram Automation.
Anything else? Ask us on WhatsApp.
How is it priced?
A one-time setup fee for building your flows, then a monthly fee per Instagram account. AI replies and
How long does setup take?
About a week for a welcome menu, carousels, comment replies and lead capture. Custom flows and AI calling
Is this safe for my account? Will Instagram block it?
It uses Instagram's official business messaging through your professional account — the same method large
Do I need to share my Instagram password?
No. You connect the account yourself through Instagram's official login screen. You can disconnect it any
Can it reply in Hindi or Hinglish?
Yes. It replies in Hinglish to Hindi and Hinglish comments and in English to English ones, in a friendly,
Will the replies sound like a robot?
No. Every reply is written for that specific comment, uses the person's name where it fits and varies its
5 more questions
Can my team take over a conversation?
Yes. Instagram DMs can sit in your Wakflow Inbox, where any team member can jump in.
Can it work for two brands or two accounts?
Yes. Each account gets its own menus, packages, tone and lead book.
What happens to the leads?
They go to your CRM and lead register, tagged "Instagram", with a follow-up task — and call requests go to
Can I change the packages and prices myself?
Tell us what changed and we update it the same day; the AI's knowledge and the carousels are edited in one
Does it work for Facebook too?
Yes. Facebook page messages and comments can be handled the same way.
Reply to every comment. Call every lead.
Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.
Or email [email protected]