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Your WhatsApp number, connected to everything your business runs.

Put your business WhatsApp number to work: every chat saved, shared with your team, and connected to your AI, CRM and automations.

Book a free demoHow it works
No. 02
WAKFLOW · RECEIVED02:14
“Our WhatsApp is on one phone.”

Wakflow WhatsApp Connect

Conversations

Replaces

  • WATI
  • Interakt
  • AiSensy
  • The one front-desk phone

Measured, not promised.

Our own two travel brands · as of 27 Sep 2026

WAKFLOW · AS OF202627 SEP
messages held safely, not on a phone
91,907
contacts saved
21,396
messages in the last 30 days
15,967
business numbers, one control room
5

What you say today. What changes.

  1. Our WhatsApp is on one phone.

    Your whole team works on one number.

  2. We pay for ads, people message us, and half never get a proper reply.

    Instant replies, captured leads, automatic follow-ups.

  3. Every enquiry has to be copied by hand.

    Every chat is saved and passed to your CRM by itself.

How it works, step by step.

5 steps, and our team does them with you, so you never manage the software.

  1. Step 1: Free demo call

    We map your numbers, your team and what should happen when a customer messages you.

  2. Step 2: Link your number

    Scan a QR code or type a pairing code on your phone — a two-minute step we can guide over a call.

  3. Step 3: We connect it

    Team inbox, AI replies, lead capture into your CRM or Google Sheet, alerts and follow-ups — configured for your business.

  4. Step 4: Go live

    Customers keep messaging the number they already know; your team and your AI answer from one place.

  5. Step 5: We keep it healthy

    Daily health checks, backups, re-linking help and monthly tuning are part of the service.

Everything it does. 78 features.

Connect your number

Connect with a QR code
Scan once from your phone, the same way you open WhatsApp Web, and your existing number is live. No Meta paperwork and no per-message fee for normal chats.
Connect with a pairing code
No second screen? Type a short 8-character code into WhatsApp › Linked devices instead of scanning. We can set you up fully remotely over a phone call.
Official WhatsApp Business API
For brands that send reminders, offers and updates at volume, we connect a verified number through Meta's official Cloud API, with approved message templates and a verified business profile — and we handle the verification and template approvals for you.
One assistant for every message source
Website forms, your mobile app or another chat tool can feed the same bots, AI and automations as WhatsApp.
Many numbers on one account
Run a number per branch, department or brand side by side. Each one is fully separate, with its own name, key, settings, bots and connections.
Number health and control
Connect, restart, log out, remove and check the status of every number. We watch every connected number and help you re-link one before your customers notice.
Dedicated IP per number
Each number can send its traffic through its own network route, with login support, for extra stability when many numbers run together.
Simple control panel
A browser dashboard to create numbers, show QR codes, set connections and send test messages — for our team, and for your IT person if you want one.
"Online", "typing…" and "recording…"
Your number can show typing or recording before a reply goes out, so automated answers feel like a person is on the other side.

Send every kind of message

Text with formatting and emojis
Bold, italic, strike-through, code format and emojis — to a person or a group. The base of every confirmation, reminder and welcome message.
Link previews
Payment links, product pages and blog posts arrive with a title, image and description, so they look professional and get clicked.
Mentions
Tag one member, a few members or everyone in a group — "@everyone, class starts in 10 minutes".
Reply to a specific message
Answers quote the exact question asked, so the customer never wonders which message you meant.
Images, videos and documents with captions
Send brochures, invoices, itineraries, price lists, reports and tickets automatically. View-once media is supported too.
Real voice notes
Audio arrives as a genuine WhatsApp voice note that plays on Android and iPhone — perfect for a personal welcome from the owner or doctor.
Round video notes
Short personal video greetings in the round bubble people know from WhatsApp.
Stickers, including animated ones
Festival greetings, birthday wishes and brand stickers that keep automated messages friendly.
Location pins
"Where is your shop?" answered with a map pin, name and address in one tap.
Contact cards
Share the assigned salesperson's or doctor's contact card straight after a booking.
Emoji reactions
React ✅ when a payment screenshot or document arrives — a quick, friendly confirmation.
Polls with vote tracking
Rate our service, pick a class time, confirm an RSVP — every vote comes back as data you can use.
WhatsApp Status posting
Post offers, new arrivals and tips to your Status — text, image, video or audio — to all contacts or a chosen list.
List menus
A tap-to-choose menu: Book appointment · Check price · Talk to a person.
Buttons
Quick-reply, open-a-link, call-us and copy-code buttons for coupons and codes.
Swipeable product cards
Several cards in one message, each with an image, text and buttons — a mini catalogue inside the chat.
Approved template messages
Create, edit and send Meta-approved templates for reminders, codes and offers on the official API, with approval status reported back to you.
Human-like sending delay
Messages wait a natural moment — showing "typing…" — before they are sent, which feels human and spreads sending out safely.
Edit and delete for everyone
A wrong price or a typo in an automated message can be corrected or removed after sending.
Your WhatsApp Business catalogue
Read the products and collections you already set up in WhatsApp Business, so a bot can answer "show me your products" with live data.

Chats, contacts and history

Check who is on WhatsApp
Check a list of phone numbers and message only the ones that really use WhatsApp — cleaner campaigns and a safer number.
Search everything
Find contacts, chats and messages by date, contact or name — for weekly counts or to settle a dispute about what was promised.
Full chat history, safely stored
Every message, contact and chat is saved to a secure database as it happens, so your history survives a lost, broken or replaced phone.
Media download and storage
Photos, voice notes and documents from customers are downloaded and can be stored in cloud storage with direct links — KYC papers, prescriptions and payment screenshots, filed automatically.
Read, unread and archive
Mark messages read, mark chats unread for follow-up, archive finished chats — automatically.
Block and unblock
Block numbers that send abuse or spam, automatically or on request.
WhatsApp Business labels
Read your labels and add or remove them on chats — "New lead", "Paid", "Follow up" — so the phone app stays organised too.
Customer profile details
Fetch a customer's profile photo, about text and business profile to enrich their record.
Your own profile and privacy
Change your number's name, about text and photo, and manage privacy settings — across many numbers at once.

WhatsApp groups

Create and brand groups
Create a group for every new batch, site, event or large order, with its name, description and photo set automatically.
See every group and member
List all groups and their members for reports or to sync members into your CRM.
Invite links
Create, send, revoke and accept invite links — the new member gets the group link the moment they pay.
Manage members and admins
Add or remove members and promote or demote admins — including removing members whose subscription has ended.
Group settings
Admins-only messaging, locked group info, disappearing messages on or off, and leaving groups — for clean announcement groups.

Smart number settings

Auto-reject calls with a message
Incoming WhatsApp calls are declined with a polite note: "We can't take calls here — please type your question."
Ignore groups
Your bots and automations react only to one-to-one chats, never inside a group by mistake.
Always online, auto-read and auto-view status
Show your business as online, mark messages read the moment they arrive, and view your contacts' statuses automatically.
Full history sync on connect
Bring in past chat history when a number is linked, so old conversations are searchable from day one.
Call alert
Make a customer's phone ring as an attention signal before an important reminder. Real two-way WhatsApp calling is available as an add-on.

AI and chatbot connectors

Visual flow bots
Lead qualification, booking, quiz and FAQ flows built visually and run on your number, with the customer's name and number passed in.
AI assistant trained on your business
Answers prices, timings, services and FAQs 24x7 in natural English, Hindi or Hinglish, using leading AI models — and can look up live data while it answers. It understands images too.
Understands voice notes
Customer voice notes are turned into text so the assistant can answer them — a big deal in India, where many customers prefer to speak.
Knowledge-base AI apps
AI agents with document search, built on popular AI app builders, deployed straight onto WhatsApp.
Wakflow Automate built in
Every incoming message can go to your automations, and the answer comes straight back to the customer — with the quoted message kept in context.
Plug in any bot
Connect a custom-built bot or any AI service with an API, without waiting for a new connector.
Smart triggers
Start a bot on every message, on a keyword (equals, contains, starts with, ends with) or on an advanced pattern — "PRICE" starts the price bot, "BOOK" starts the booking bot.
Human takeover
When your staff reply from the phone or the team inbox, the bot steps aside for that chat automatically.
Session timeout and exit word
A bot conversation ends after a set quiet period or when the customer types an exit word, so customers stay in control.
Message grouping
Three quick messages in a row are read as one question, so the AI answers the full thought — better replies at lower cost.
Natural reply rhythm
Long answers are split into short messages with a typing speed per character, so nobody gets a robotic wall of text.
Fallback reply
When the bot does not understand, a set reply goes out or a backup bot takes over — no customer is left hanging.
Ignore list
Family, staff and VIP numbers always get a human, never the bot.
Bot session control
See every bot conversation — open, paused or closed — and change it for any chat.

Team inbox connection

Automatic inbox and two-way sync
Each number gets its own inbox in the Wakflow team inbox. Customer messages, photos and documents appear there, and your team's replies go out on WhatsApp from your number.
Bring your old chats along
Import existing contacts and recent messages, so nothing is lost when you move to the team inbox.
Agent name on replies
Optionally sign each reply with the agent's name — "– Priya, Support" — for trust and accountability.
One thread per customer
A returning customer reopens the same conversation, and new chats can wait in a "pending" queue for the bot or the right agent.
Reconnect from inside the inbox
A system contact inside the inbox accepts simple commands to show a new QR code, check status or disconnect — no technical panel needed.
Ignore list and branding
Keep chosen numbers or groups out of the inbox, and show your brand name and logo on the system contact.

Events and integrations

Live event feed
Every message, delivery tick, read tick, edit, deletion, typing signal, group change, label change, call and connection change can be sent the moment it happens to your CRM, Google Sheet, ERP or any system — with automatic retries if the receiver is down.
Delivery and read tracking
Know which messages were sent, delivered, read and played, message by message.
Real-time stream
A live connection for dashboards and custom apps that need events instantly.
Enterprise message queues
Feed events into RabbitMQ, Kafka, Amazon SQS, NATS or Pusher for large IT teams.
Ready-made automation connector
A ready connector lets your automations send messages and typing signals without custom code — faster delivery for every workflow we build.

Platform, security and operations

A separate key for every number
A master key for our team and a separate secure token for each number, so one business can never touch another's number.
Proper database and fast cache
Built for many numbers and heavy traffic, with chats in a real database and a fast cache in front of it.
Monitoring and health checks
Health endpoints and monitoring metrics for uptime tracking.
Quick, safe updates
Container-based deployment means a platform update or restart takes seconds, and connected numbers come back on their own without a new QR scan.
Always up to date
We handle every platform upgrade and activation step on your behalf, so your numbers never stop.

Plugs into the rest of Wakflow.

WhatsApp Connect talks to 13 other Wakflow products. Start with one; connect the rest later without starting over.

Where it earns its keep.

  • Sales

    Answers ad-click enquiries in seconds, captures every lead, sends brochures and price lists, hands hot leads to a salesperson

  • Marketing

    Status posts, polls, festival greetings, offers with buttons and links, clean contact lists before campaigns

  • Customer support

    One number answered by the whole team, location and timing auto-replies, human takeover when needed

  • Operations

    Order, booking and delivery confirmations, documents and tickets sent automatically, group creation per site or batch

  • Finance

    Payment links, reminders and receipts, payment screenshots acknowledged and filed

  • HR and internal

    Staff and shift groups, announcements, onboarding documents

  • Travel and tours

    Ad-click leads answered instantly, itineraries sent as documents, AI sales assistant, trip groups

  • Clinics and diagnostics

    Appointment booking, reports sent on WhatsApp, reminders, call auto-reject with a "please type" note

  • Coaching and education

    Batch groups created automatically, class reminders with @everyone, fee reminders, polls for class times

  • Real estate

    Project brochures and location pins, site-visit booking, one group per site or buyer

  • Retail and D2C

    Catalogue answers, order updates, Status marketing, payment confirmations

  • Furniture and home décor

    Product photos and price lists on request, delivery scheduling, follow-ups after a showroom visit

4 more

  • Restaurants and cafés

    Menu and location replies, table bookings, offers

  • Salons, gyms and wellness

    Booking, renewal reminders, members-only groups with automatic removal on expiry

  • Events

    RSVPs by poll, tickets as documents, announcement groups

  • Service businesses

    Quotes, job scheduling, photos from site, payment reminders

Questions about WhatsApp Connect.

Anything else? Ask us on WhatsApp.

How is WhatsApp Connect priced?

A monthly fee per connected WhatsApp number, plus a one-time setup fee. On the official WhatsApp Business

How long does setup take?

On your existing number, the same day — linking the number itself takes about two minutes. The official API

Will my number get banned?

WhatsApp acts against numbers that spam — messaging strangers in bulk, or getting blocked and reported a lot.

Do I need a new number?

No. Keep the number your customers already have saved. A new number is needed only if you want a separate

Will WhatsApp still work on my phone?

Yes. WhatsApp Connect works as a linked device, like WhatsApp Web. You and your staff can keep chatting from

Can my staff use it on mobile?

Yes. Through the Wakflow team inbox, your staff answer from the mobile app or a laptop — several people on

5 more questions
Is my customer data safe?

Every number has its own secure key, chats are stored in a private database managed by us, and the whole

Does it support Hindi and Hinglish?

Yes. Messages go out in any language, and our AI assistants read and reply in English, Hindi and Hinglish —

What happens if my number gets disconnected?

We check every number daily. If WhatsApp logs a number out — for example after someone removes the linked

Can I send offers to all my customers?

Yes, with Wakflow WhatsApp Broadcasts. For large lists we recommend the official API with approved templates,

Can I connect more than one number?

Yes — one per branch, department or brand, each with its own inbox, settings and automations.

Put your WhatsApp to work this week.

Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.

Book a free demo+91 79068 59765

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