WhatsApp broadcasts that feel personal, not like spam
Send offers, updates and reminders to your WhatsApp contacts — personalised, human-paced, and every reply answered.
“We have thousands of old enquiries and nobody follows them up.”
Wakflow WhatsApp Broadcasts
Conversations
Replaces
- WATI, Interakt & AiSensy broadcasts
- Copy-paste broadcast lists
Measured, not promised.
Fixed-price trip offer, our own travel brand · Nov 2025, figures as of 27 Sep 2026
- messages sent at a human pace, in many wordings
- 188
- people wrote back and were saved as leads
- 27
- contacts replied within a week
- 1 in 7
What you say today. What changes.
We have thousands of old enquiries and nobody follows them up.
One message, rewritten personally for every contact.
When we tried bulk sending, the number got restricted.
Sent at a human pace, with “typing…” first.
60 people replied, and we answered them the next day.
Every reply answered in seconds — and saved as a lead.
How it works, step by step.
5 steps, and our team does them with you, so you never manage the software.
Step 1: Choose your audience
Past enquiries, customers, a CRM segment or a sheet you already have.
Step 2: Write one base message
We help you shape the offer, the call to action and the opt-out line. Add a photo, brochure or buttons if you like.
Step 3: Pick the sending path
Your existing WhatsApp number for warm lists at a human pace, or the official WhatsApp API with approved templates for larger campaigns.
Step 4: Send
Each person gets a freshly written message, with "typing…" and natural gaps.
Step 5: Replies are answered
Your AI agent and team pick up every reply; opt-outs are honoured; responders become leads in your CRM.
Everything it does. 26 features.
Lists and audiences
- Send to a simple sheet
- Your recipient list is a Google Sheet — paste numbers, names and any detail you want to use in the message. No new software to learn.
- Audiences from your CRM and inbox
- Pick past enquiries, customers who bought, leads of a certain type, or contacts with a certain label, and send only to them.
- Clean numbers before sending
- Numbers are checked to see which ones actually use WhatsApp, so you never waste messages on dead numbers.
- Per-recipient status
- The sheet records, against each number, the exact message that was sent to that person.
Personalised messages
- A fresh message for every person
- You write one base message. For each recipient, the AI rewrites it in your brand's tone with different wording, and near-duplicates are rejected, so your list never receives one copy-pasted text. Your price, dates, links and opt-out line are always kept exactly as you wrote them.
- Your voice, your language
- Friendly Hinglish, polished English or simple Hindi — with emojis as you like. The persona matches the one your customers already know from your chats.
- Name and detail personalisation
- Use the customer's name, city, last enquiry or any column in your list inside the message.
- Photos, videos and PDFs
- Send a product photo, a short video, a brochure or a price list with a caption.
- Buttons, lists and carousels
- "Book now", "Call us", "Show details" buttons, option lists and swipeable product cards for richer campaigns.
- Polls
- Ask a quick question — "Which trip should we plan next?" — and receive every vote as data.
- WhatsApp Status updates
- Post daily offers or new arrivals to your WhatsApp Status for all your contacts to see.
- Group announcements
- Post to your customer or dealer groups with one message, mentioning everyone when it matters.
Safe, human-paced sending
- "Typing…" before every message
- Each recipient sees the typing indicator for a few seconds before your message arrives, exactly as if someone were writing to them.
- Random gaps between messages
- Messages go out with natural, varied gaps instead of a burst, so sending looks like a person working through a list.
- Only to people who know you
- We design every broadcast for customers and enquiries who have already talked to you or agreed to hear from you — the safest and most effective audience.
- Daily limits and warm-up
- New numbers start slowly and grow their daily volume step by step; every campaign has a daily ceiling.
- Scheduled campaigns
- Choose the day and time; the campaign starts on its own and stops at the end of the sending window.
Replies handled instantly
- Every reply gets an instant answer
- When someone replies, they get an immediate, friendly response — and the conversation continues with your AI WhatsApp Agent, which knows your prices and packages.
- Replies land in your team inbox
- Your team sees every broadcast reply alongside all other chats and can take over at any time.
- Opt-out detection
- "Stop", "unsubscribe", "cancel", "remove me", "don't text", "no more" and similar replies are recognised automatically. The person gets a polite confirmation and is kept off future broadcasts.
- Responders become leads
- Name and number of everyone who replies are saved with the source "Bulk Message" and flow into your CRM for follow-up.
Official WhatsApp API campaigns
- Approved templates
- We write your marketing and utility templates and get them approved by Meta.
- Campaigns to labels and segments
- Send a template campaign to a label or saved segment from your team inbox, with replies arriving in the same inbox.
- Delivery and read tracking
- See which messages were sent, delivered and read.
- Transparent Meta charges
- Meta's per-message charges are billed at actual cost — no hidden mark-up surprises.
Reports
- Campaign report
- How many were sent, how many replied, how many opted out and how many became leads — per broadcast.
Plugs into the rest of Wakflow.
WhatsApp Broadcasts talks to 11 other Wakflow products. Start with one; connect the rest later without starting over.
- WhatsApp ConnectBroadcasts go out from your connected WhatsApp number with the typing indicator; replies come back through the same connection.
- AI WhatsApp AgentEvery broadcast reply is picked up by the AI agent, which answers questions about the offer and qualifies the lead.
- InboxBroadcast replies appear in your team inbox; official API template campaigns are sent to inbox labels and segments.
- CRMAudiences come from CRM segments, and every responder is saved as a lead with the source "Bulk Message".
- Lead Capture & CRM SyncResponders enter the same lead pipeline as every other source, so broadcast results are counted alongside ads and website.
- Bookings & Payment Follow-upsPayment and booking reminders go out as utility messages using the same sending engine.
- AI Voice Calling AgentResponders who ask for a call can be queued for an AI call within a minute.
- AutomateSchedules, triggers and custom audience rules are built as part of your automation plan.
- CareNumber health checks and alerts keep your sending number connected and safe.
- AI Video FactorySend a new video straight to your customer list on WhatsApp the day it goes live.
- Personal AI AssistantIt drafts your festive or offer broadcast in English and Hindi; nothing sends until you approve it.
Where it earns its keep.
Offer and launch announcements
A new product, package, batch or price — sent to people who asked before
Re-engagement of old enquiries
Wakes up leads who went quiet weeks or months ago
Festival and seasonal campaigns
Diwali, Holi, summer holidays, wedding season, year-end offers
New arrivals and back in stock
Tells interested customers the moment new stock arrives
Fixed-date departures and events
Trip departures, workshops, webinars, open houses, exhibitions
Appointment and service reminders
Upcoming visits, service due dates, renewals
9 more
Payment and renewal reminders
Polite reminders with a payment link
Price-list updates for dealers
Sends the latest price list or catalogue PDF to your dealer network
Feedback and review requests
Asks recent customers for a rating and a Google review
Polls and market research
Asks customers what they want next and records the answers
Admissions and batch openings
New batches, admission deadlines, scholarship tests
Loyalty and birthday wishes
Personal wishes with a small offer
Order and delivery updates
Utility updates to many customers at once (official API)
Community and group announcements
One message to your customer or member groups
WhatsApp Status marketing
Daily offers and new arrivals on your Status
Travel and tour operators
Fixed departures, festival trips, last seats, group offers
Furniture and home décor
New collections, sale weekends, catalogue PDFs
Fashion and apparel
New drops, restocks, size-available alerts, sale previews
Real estate
New launches, price revisions, site-visit weekends
Clinics, labs and dental
Health camps, check-up packages, appointment reminders
Coaching and education
New batches, demo classes, results, fee reminders
10 more
Restaurants and cloud kitchens
Weekend specials, festive menus, party bookings
Salons, spas and gyms
Offers, membership renewals, class schedules
E-commerce and D2C
Launches, restocks, cart reminders (official API), festive sales
Automobile dealers and service
Service due reminders, new models, insurance renewals
Electronics and mobile retail
New models, exchange offers, EMI schemes
B2B distributors and manufacturers
Price lists, schemes, stock updates for dealers
Insurance and finance
Renewal reminders, new plans, document reminders
Events and weddings
Save-the-dates, RSVPs, venue updates
Jewellers
Gold-rate offers, festive collections, making-charge schemes
Hotels and homestays
Seasonal packages, long-weekend deals
Questions about WhatsApp Broadcasts.
Anything else? Ask us on WhatsApp.
Will my number get banned?
Sending to people who already know you, at a human pace, with a different message for each person
How many messages can I send in a day?
It depends on your number's age, history and audience. New numbers start with a small daily volume
What does it cost?
A setup fee, then a monthly plan based on your sending volume. On the official API, Meta's own
Can I send photos, PDFs and buttons?
Yes. Photos, videos and PDF brochures work on both paths; buttons, lists and product cards work
Can I use my existing WhatsApp number?
Yes, for warm lists of people who know you. For larger campaigns or cold-ish audiences we recommend
What happens when someone replies?
They get an instant, friendly answer and the conversation continues with your AI WhatsApp Agent or
4 more questions
What if someone says "stop"?
They get a polite confirmation straight away, and they are kept off future broadcasts.
Can messages be in Hindi or Hinglish?
Yes — Hinglish, Hindi or English, in the tone you choose.
Can I see results?
Yes. Each broadcast shows how many were sent, replied, opted out and became leads.
Do I need to approve every message?
You approve the base message and the offer. The AI only changes the wording, not the facts —
Turn your old WhatsApp enquiries into this month's sales
Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.
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