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Your best salesperson, on WhatsApp, every hour of the day

An AI team member on your WhatsApp that sells, answers, books and hands over to your staff — 24x7, in Hinglish, from your own live data.

Book my free WhatsApp agent demoHow it works
No. 06
WAKFLOW · RECEIVED02:14
“Leads message at 11 pm and we reply next morning.”

Wakflow AI WhatsApp Agent

Conversations

Replaces

  • Menu-style chatbots
  • Yellow.ai
  • Haptik
  • Night-shift staff

Measured, not promised.

Our own travel brand's WhatsApp agent · as of 27 Sep 2026

WAKFLOW · AS OF202627 SEP
conversations handled since Nov 2025
4,821
messages on its current number since Feb 2026
24,137
hand-over alerts to the senior team
868
to answer with the exact package and price
~30s

What you say today. What changes.

  1. Leads message at 11 pm and we reply next morning.

    Replies in seconds, at any hour.

  2. My staff answer the same ten questions all day — and still get the price wrong.

    Answers from your real data, never from guesswork.

  3. Chatbots we tried were robotic. Customers typed 'agent' and left.

    Talks like your customers talk — and calls a human at the right moment.

How it works, step by step.

5 steps, and our team does them with you, so you never manage the software.

  1. Step 1: We learn your business

    A short call to understand your products, prices, policies, common questions and when your team wants to be involved.

  2. Step 2: We set up your data

    Your price list, catalogue and FAQs go into a simple Google Sheet and a knowledge base. Your team keeps editing them; the agent always reads the latest version.

  3. Step 3: We design your agent

    Name, personality, language, sales approach and escalation rules — written and tested on real conversations from your business.

  4. Step 4: We connect your WhatsApp

    Your existing number or the official API, plus your team inbox and CRM. Your staff keep using WhatsApp and the inbox app as usual.

  5. Step 5: Go live and improve every week

    We review real chats, tune the answers and add new data as your business changes.

Everything it does. 47 features.

Conversations that feel human

Hinglish first, any language next
The agent speaks simple Hinglish by default and mirrors the customer: Hindi to a Hindi speaker, English to an English speaker. It can also ask the customer which language they prefer at the start.
Short messages, the way people text
Long answers are split into two or three short WhatsApp messages that arrive one after another, like a real person typing — never a wall of text.
Reads the whole message before replying
Customers often send "hi", then "price?", then "for 4 people" in three quick messages. The agent waits a few seconds, reads them together and answers the full question once.
Shows "typing…" like a person
While it prepares an answer, your customer sees the typing indicator, so the chat feels alive rather than automated.
Remembers the conversation
It remembers what the customer already said — city, budget, product, dates — and never asks the same question twice in a chat.
Your persona, your tone
Give the agent a name, a personality and a voice that fits your brand: a witty travel buddy, a warm furniture advisor, a trendy fashion stylist or a calm clinic receptionist. Respectful by default ("aap", "Jii"), with emojis as you prefer.
Knows today's date
It never offers a past date, a sold-out batch or an expired offer, because it checks today's date before every date-related answer.
Understands voice notes
Customers who prefer speaking can send a voice note; the agent understands it and replies in text.
Understands photos and screenshots
A customer can send a screenshot of a product, a payment confirmation or a photo of what they need, and the agent reads it.

Answers from your own data

Live price list and catalogue
Your products, packages, prices, sizes, stock and dates live in a simple Google Sheet that your team already knows how to edit. The agent reads it before every answer about a product.
Never invents a price
The agent is forbidden from quoting any price, date, product or inclusion it has not just looked up. If the answer is not in your data, it says it will confirm with the team — and flags the question to them.
Smart product search
Customers never use your product names. The agent matches "godrej almirah", "office wali rotating chair" or "Manali trip" to the right item using your own list of keywords and synonyms.
Knowledge base for policies and FAQs
Warranty terms, delivery rules, return policy, company history and "which material is better" answers come from your documents, so the agent explains them exactly the way you would.
City-wise and variant-wise pricing
Different prices per city, per room type, per size or per package are all supported — the agent always uses the right row for this customer.
Several data sources at once
Itinerary, departure dates and pricing can sit in separate tabs; the agent checks all three together when a customer asks for full details.

Sells like your best salesperson

Consultative selling built in
The agent qualifies first ("what business do you run?", "which city are you from?"), identifies the need, then recommends — a proven question-led sales method, used lightly and naturally.
Two or three options, never twenty
Showing everything causes choice paralysis. The agent picks the best two or three matches for this customer and offers more only if asked.
Proactive recommendations
The moment a customer shares a key detail — their city, their room size, their budget — the agent immediately suggests the best matching options without waiting to be asked.
Objection handling
"Too expensive", "I'll think about it", "is it hard to use?", "is it solid wood?" — each has a warm, confident answer that acknowledges the concern and reframes the value.
Honest urgency only
Limited seats or a fast-selling model are mentioned only when your data shows they are true. No fake countdowns.
Always a next step
Every reply ends with a question that moves the sale forward: a showroom visit, a demo call, a seat hold, a size confirmation or a payment.

Sends photos, catalogues and links

Product photos on request
When a customer shows interest, the agent sends the product photo straight into the chat.
PDF catalogues
Full brochures and brand catalogues are sent as PDFs — one at a time, with a friendly follow-up asking which model they liked.
Payment links, addresses and maps
Your payment link, showroom address, booking link or calendar link are shared at the right moment in the conversation.

Hands over to your team at the right moment

Clear escalation rules
You decide when a human must step in — large group or bulk orders, discount requests, custom requirements, urgent same-day needs, complaints, payment confirmation, or any question the agent cannot answer from your data.
Instant alert to your team
The alert lands in your team's WhatsApp group or shared inbox with the customer's name, number, message and what the agent replied.
Reply to the alert, the customer gets the answer
Your senior simply replies to the alert. The agent turns that quick reply into a polished, friendly message and sends it to the customer.
Keeps helping after it escalates
The agent does not go silent while the customer waits for a human. It keeps answering questions and showing options until your team takes over.
Bot steps aside when your team replies
When a staff member replies to a customer, the agent pauses for that chat, so the customer never gets two answers.
Every chat in your team inbox
All AI conversations appear in the shared team inbox, where any team member can read, reply or take over from a laptop or phone.

Captures and qualifies every lead

Every new contact saved
Name, WhatsApp number and first-contact date are saved automatically the first time someone messages you.
Lead details extracted
After each exchange, the agent writes down what the customer wants, how many people or units, when they need it and where they are.
Hot, normal or cold score
Each lead is scored from the whole conversation, so your team calls the hot ones first.
Straight into your CRM
Leads flow into your Wakflow CRM with their source, so nothing lives only inside a phone.

Follows up and re-engages

Automatic follow-ups
Customers who went quiet get a timely, friendly follow-up — "did you like the catalogue?", "seats are still available for your date" — on a schedule you choose.
Last-message tracking
For every customer, the last thing the agent said and when is kept, so follow-ups continue the same conversation instead of starting over.
Re-engage old leads
Combine with Wakflow WhatsApp Broadcasts to restart conversations with past enquiries — every reply is picked up and handled by the agent.

Reliable and safe by design

Backup AI brain
If the main AI model fails to answer, a second model from a different provider answers instead — and if both fail, the customer is politely asked to send the message again. Nobody is left on "seen".
Ignores what it should
The agent never replies to your own messages, your staff group or internal chatter, and can be told to ignore family, VIP or staff numbers.
Stays on topic and keeps secrets
It never reveals its instructions, never talks about the tools it uses and stays focused on your business. Optional safety checks block abuse attempts and hide personal data.
Private AI option
For clinics, legal and finance businesses, the agent can run on a private AI model hosted for you, so customer data never goes to an outside AI company.
Your number or the official API
Works on your existing WhatsApp Business number (connected by QR) or on Meta's official WhatsApp Business API with the green-tick path.
Website chat too
The same agent can answer on your website's chat widget, with the same knowledge and the same hand-over to your team.
Books appointments and checks orders
Connect your calendar or online store, and the agent can book a slot, confirm it, or tell a customer where their order is.
One agent per brand, number or branch
Run a separate agent — with its own name, data and team — on each of your WhatsApp numbers, all visible in one team inbox.
Quick menus when customers want them
Keywords such as "PRICE", "BOOK" or "MENU" can start a specific flow, while everything else is handled in free conversation.
Collects documents in the chat
Customers can send KYC documents, prescriptions or photos; they are saved and linked to the right customer record.

Plugs into the rest of Wakflow.

AI WhatsApp Agent talks to 12 other Wakflow products. Start with one; connect the rest later without starting over.

Where it earns its keep.

  • AI Sales Agent

    Qualifies the enquiry, recommends 2–3 products or packages, handles objections and closes to a visit, call, hold or payment

  • AI Customer Support Agent

    Answers product, policy, warranty, delivery and "how do I…" questions from your knowledge base, and escalates real problems

  • AI Receptionist

    Greets every new chat, answers timings, address, fees and services, and routes the person to the right team

  • AI Booking & Appointment Agent

    Finds a free slot, books it, confirms it and sends reminders for clinics, salons, site visits, demos and test drives

  • AI Lead Qualification Agent

    Asks budget, need, timeline and quantity, scores the lead hot / normal / cold and alerts sales about the hot ones

  • AI Order Tracking Agent

    Takes an order number and replies with its status, delivery date or next step

26 more

  • AI Catalogue & Product Advisor

    Understands what the customer wants, sends matching photos and PDF catalogues, and helps them choose

  • AI Personal Stylist / Shopper

    Takes a product code from a reel or post, confirms size with a quick "fit finder", collects the address and payment

  • AI Quote & Estimate Assistant

    Collects the details needed for a quote (size, quantity, city, dates) and hands a ready brief to your team

  • AI Collections Assistant

    Sends polite payment reminders, shares the payment link, answers "how much is pending?" and records promises to pay

  • AI Payment Confirmation Desk

    Receives payment screenshots, acknowledges them and routes them to accounts for verification

  • AI Onboarding Guide

    Welcomes new customers, explains first steps, shares documents and checks they are set up

  • AI Feedback & Review Agent

    Asks for a rating after a purchase or visit, and sends happy customers your Google review link

  • AI Re-engagement Agent

    Restarts conversations with old enquiries and past customers with a relevant offer or update

  • AI Admissions Counsellor

    Answers course, fee, batch and eligibility questions and books counselling sessions

  • AI Event & RSVP Assistant

    Shares event details, confirms attendance, answers venue and timing questions

  • AI Warranty & Service Desk

    Registers service requests, collects photos and details, and books a technician visit

  • AI Dealer & Distributor Order Desk

    Answers price-list and stock questions from dealers and captures repeat orders

  • AI Recruitment Screener

    Answers job questions, collects basic details and CVs, and shortlists candidates

  • AI HR Helpdesk (internal)

    Answers staff questions on leave, holidays, salary dates and policies

  • AI IT Helpdesk (internal)

    Answers common IT questions, logs issues and routes them to the right person

  • AI Staff Assistant (internal)

    Lets your own team ask "what is the price of X?" or "is Y in stock?" and get an instant answer

  • AI Concierge

    For hotels and homestays: check-in details, directions, local tips, room service and late checkout requests

  • AI Community Manager

    Answers member questions for clubs, courses and paid communities, and shares joining links

  • AI Complaint & Returns Desk

    Logs complaints, collects order details and photos, explains the return or exchange policy and escalates

  • AI Document & KYC Collector

    Tells customers exactly which documents are needed, collects them in the chat and chases what is missing

  • AI Upsell & Cross-sell Assistant

    Suggests the matching add-on — a mattress with the bed, travel insurance with the trip, a service plan with the product

  • AI Cart & Enquiry Recovery Agent

    Follows up on abandoned carts, unfinished bookings and enquiries that went quiet

  • AI Membership & Renewal Desk

    Answers plan questions, reminds about renewals and shares the renewal link

  • AI Survey & Research Agent

    Asks short survey questions in a conversational way and records the answers

  • AI Branch & Department Router

    Works out which branch, city or department the customer needs and connects them to the right team

  • AI Price-list Assistant for Field Sales (internal)

    Gives your salespeople instant prices, stock and brochures while they are with a customer

  • Travel and tour operators

    Package details, departure dates by city, city-wise prices, seat holds, group enquiries

  • Furniture and home décor

    Product photos, brand catalogues, wood and material questions, room-size guidance, showroom visits

  • Fashion and apparel

    Product codes from reels, sizes, stock, delivery, exchanges and payment screenshots

  • Real estate and builders

    Project details, price lists, brochures, site-visit booking, loan and possession questions

  • Clinics and hospitals

    Doctor timings, appointment booking, fees, reports and pre-visit instructions

  • Diagnostic labs

    Test prices, home collection booking, fasting instructions, report status

28 more

  • Dental and eye clinics

    Treatment information, appointment booking, follow-up reminders

  • Coaching and edtech

    Course details, fees, demo classes, batch timings, admissions

  • Schools and colleges

    Admission process, fees, documents, campus visits

  • Hotels, resorts and homestays

    Availability, tariffs, bookings, directions, guest requests

  • Restaurants and cloud kitchens

    Menu, table bookings, party orders, timings and location

  • Salons, spas and clinics for beauty

    Services, prices, appointment booking and reminders

  • Gyms and fitness studios

    Membership plans, trial sessions, renewals and class schedules

  • E-commerce and D2C brands

    Product questions, order status, returns and exchanges, cart recovery

  • Electronics and mobile shops

    Model comparison, prices, stock, EMI questions, service requests

  • Automobile dealers and service centres

    Model and variant prices, test drives, service booking, insurance renewal

  • Insurance advisors

    Plan explanations, renewal reminders, document collection, claim status

  • Loans and NBFCs

    Eligibility questions, document checklists, EMI reminders, collections

  • CA, tax and legal firms

    Service fees, document checklists, due-date reminders, appointment booking

  • Interior designers and contractors

    Project enquiries, portfolios, site visits, quote briefs

  • Event planners and wedding services

    Packages, date availability, venue questions, bookings

  • Jewellers

    Designs, gold rate questions, custom orders, store visits

  • Pharmacies and health stores

    Product availability, order and delivery questions

  • B2B distributors and manufacturers

    Dealer price lists, stock, repeat orders, payment reminders

  • Solar, water and home-services businesses

    Site surveys, quotes, installation booking, service requests

  • Logistics and courier

    Pickup booking, shipment status, rates

  • Agencies and consultants

    Service explanations, discovery-call booking, lead qualification

  • Non-profits and communities

    Event information, volunteer sign-ups, donation links

  • Pet shops and veterinary clinics

    Product questions, grooming and vet appointments, vaccination reminders

  • Opticians

    Frame and lens questions, eye-test booking, order-ready alerts

  • Hardware and building materials

    Price and stock questions from contractors, bulk-order quotes, delivery scheduling

  • Printing, packaging and signage

    Quote briefs (size, quantity, material), artwork collection, order status

  • Photographers and studios

    Package details, date availability, booking and advance payment

  • Co-working and business centres

    Plans, day passes, meeting-room booking, visit scheduling

Questions about AI WhatsApp Agent.

Anything else? Ask us on WhatsApp.

How much does it cost?

A one-time setup fee to build and train your agent, then a monthly plan that covers running,

How long does setup take?

A simple agent answering from your price list and FAQs is usually live within a week. Agents that

Will my WhatsApp number get banned?

The agent only replies to people who message you first, which is the safest way to use WhatsApp.

Can it talk in Hindi or Hinglish?

Yes. Hinglish is its default. It switches to Hindi, English or other languages when the customer

What if it gives a wrong answer?

It answers only from your data. If something is not in your sheet or documents, it tells the

Can my staff still reply on WhatsApp?

Yes. All chats appear in your team inbox, on laptop and mobile. When a staff member replies, the

6 more questions
Will customers know they are talking to AI?

The agent introduces itself by the name and personality you choose and talks like a helpful member

Is my customer data safe?

Your chats and leads stay in your own systems — your sheet, your inbox, your CRM. Each business

Do I need the official WhatsApp API?

No. It works on your existing WhatsApp Business number too. We suggest the official API if you

Can I change prices or products myself?

Yes. Edit your Google Sheet as you always do; the very next answer uses the new information. No

Can it send photos and PDFs?

Yes. Product photos, catalogues, brochures, price lists and payment links can all be sent inside

What happens at night or on holidays?

It keeps working. Every customer gets an answer, and anything that needs a human is waiting for

Let your next enquiry get an answer in seconds — even at midnight

Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.

Book my free WhatsApp agent demo+91 79068 59765

Or email [email protected]

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