Every booking recorded. Every payment collected.
Bookings, seat holds and payments recorded to the rupee — then reminders, payment links, invoices and renewals sent on WhatsApp so every advance and balance is collected on time.
“The customer said yes, but the booking reached the register three days later.”
Wakflow Bookings & Payment Follow-ups
Sales & CRM
Replaces
- The night-time bookings register
- “Sir, payment kab tak?” calls
- Reminder diaries
Measured, not promised.
Our own two travel brands · as of 27 Sep 2026
- leads marked “Booking confirmed” in the CRM
- 366
- website seat holds and advances since 13 Sep, each with its balance due
- 6
What you say today. What changes.
The customer said yes, but the booking reached the register three days later.
Every booking lands in one register, instantly.
Half our follow-up time is chasing payments.
Payment reminders go out by themselves.
People book and don't turn up.
Reminders before every booking mean fewer no-shows.
How it works, step by step.
5 steps, and our team does them with you, so you never manage the software.
Step 1: We map your booking journey
Where bookings happen (website, WhatsApp, phone), what you collect and when, and which reminders you want.
Step 2: We connect your booking sources
Your website, CRM and payment gateway send each booking and payment into one register.
Step 3: We set up your messages
Confirmation, reminder, payment-link, invoice and renewal messages in your words — in English, Hindi or Hinglish.
Step 4: Follow-ups run by themselves
Reminders go out on schedule and stop when the customer pays or confirms.
Step 5: You see everything
Bookings, amounts collected and amounts due in your CRM and register, with a daily summary on your phone.
Everything it does. 23 features.
Booking capture
- Online seat holds and bookings
- When a customer holds a seat or pays on your website, the booking is recorded with the order number, package, date, travellers, room sharing and every amount.
- "Booking confirmed" from your CRM
- When a salesperson marks a lead "Booking confirmed" in the CRM, the booking is added to the bookings register with the customer, destination, group size, departure date, the salesperson's name and remarks.
- WhatsApp booking bot
- Customers pick a service, date and time slot on WhatsApp and get an instant confirmation — no calls, no back-and-forth.
- Appointment and slot calendar
- Bookings go into your Google Calendar with the customer's details, so staff see the day's appointments on their phone.
- Human approval where you want it
- For high-value or custom bookings, a manager approves with one tap on WhatsApp before the confirmation goes to the customer.
- Contest and offer sign-ups
- Spin-the-wheel offers, festive contests and offer pages record each entry with the reward chosen, ready for your team to convert into a booking.
Payments
- Online payment with UPI and cards
- Take a token, seat hold, advance or full payment online through your own payment gateway; the booking is marked paid only when the gateway confirms it.
- Payment links on WhatsApp
- Send a payment link for the exact amount due, to the exact customer, from your business WhatsApp number.
- Payment status on every booking
- Seat held, advance paid, fully paid, completed, cancelled or refunded — visible to sales, operations and accounts in one place.
- Advance-collected tick
- Your team marks when the full advance has been collected, so everyone knows which bookings are safe and which still need a call.
- Coupons and discounts recorded
- The coupon code and discount on each booking are saved, so you can see which offers actually sell.
Reminders and follow-ups
- Booking confirmation message
- The moment a booking or payment is confirmed, the customer gets a WhatsApp confirmation with the details and next steps.
- Payment-due reminders
- Automatic reminders before an advance, balance, fee or EMI is due — with the amount and a payment link — that stop as soon as the customer pays.
- Appointment and trip reminders
- Reminders a day and an hour before (or at the times you choose), with location, timing and a "reschedule" option.
- Pre-departure and pre-visit information
- Packing lists, documents to carry, pickup points or clinic instructions sent automatically before the date.
- Renewal reminders
- Membership, policy, AMC, subscription and course renewals reminded 30, 7 and 1 days before expiry, with a renewal link.
- Feedback and review requests
- After the trip, visit or service, customers are asked for feedback, and happy ones get your Google review link.
- Missed-payment escalation
- If a reminder is ignored, the booking is flagged to your team with a call task — no payment slips through quietly.
Invoices and records
- Branded PDF invoice
- A clean invoice with your letterhead, payment summary, amount in words and your terms — downloadable by the customer and by your team.
- Invoice on WhatsApp
- The invoice or receipt is sent to the customer's WhatsApp as soon as they pay.
- Bookings register in Google Sheets
- Every booking is also written to a sheet your accounts and operations teams already use.
- Daily bookings summary
- The owner gets a short message every evening: new bookings, money collected, money still due.
- Every booking checked daily
- An automatic check confirms that every online booking reached both the register and the CRM.
Plugs into the rest of Wakflow.
Bookings & Payment Follow-ups talks to 11 other Wakflow products. Start with one; connect the rest later without starting over.
- Dashboard WebsitesSeat holds and online payments on your website arrive as bookings with exact amounts and a PDF invoice for the customer.
- CRMEvery booking is a record in your CRM with status and amounts, and marking a lead "Booking confirmed" sends it to the bookings register.
- Lead Capture & CRM SyncThe customer behind each booking is captured with their source, so you can see which channel brought paying customers.
- WhatsApp ConnectConfirmations, reminders, payment links and invoices go out from your own WhatsApp business number.
- WhatsApp BroadcastsReminders and renewal messages use the same safe, paced sending as your broadcasts.
- AI WhatsApp AgentThe AI agent takes the booking in chat, shares the payment link and alerts your team when a customer is ready to pay.
- AI Voice Calling AgentThe AI voice agent can call customers whose payment is overdue or whose booking needs confirming.
- InboxReplies to reminders ("paid, screenshot attached", "please reschedule") land in the team inbox next to the booking.
- AutomateAny booking event can trigger more: a trip-leader alert, a supplier message, a document request.
- CareNightly backups of bookings and a daily check that every online booking reached the register and the CRM.
- Personal AI AssistantIts daily check matches your bookings sheet against the CRM, and it can flag payments that are still pending.
Where it earns its keep.
Sales
Booking confirmed in the CRM goes to the register with the salesperson's name; no "update it later"
Operations
One register of who is travelling, visiting or attending, when, and what they chose
Finance and accounts
Amount paid, advance due and balance due on each booking; payment reminders; invoices
Customer service
Confirmations, reminders and pre-visit information sent without anyone typing
Owner
Daily bookings and collections summary; renewals that come back on their own
Travel and tour operators
Seat holds online, advance and balance reminders, pre-departure info, trip invoices (our own use)
Clinics, dentists and diagnostics
Appointment booking bot, reminders a day and an hour before, reports and follow-up visits
Salons, spas and gyms
Slot booking, no-show reminders, membership renewal reminders, package balances
Education and coaching
Admission bookings, fee instalment reminders with payment links, batch start reminders
Real estate
Site-visit booking and reminders, booking-amount and instalment reminders
Insurance and financial services
Policy renewal reminders, premium due alerts, document collection
3 more
Events and weddings
Venue and vendor booking, payment milestones, event-day reminders
Home services and repairs
Technician slot booking, visit reminders, AMC renewals
B2B distributors
Order confirmations, invoice delivery, outstanding-payment reminders
Questions about Bookings & Payment Follow-ups.
Anything else? Ask us on WhatsApp.
How is it priced?
A one-time setup fee for connecting your booking sources and writing your messages, then a monthly fee.
How long does setup take?
Booking capture and a bookings register take a few days. Reminders, payment links and renewals add a few
Which payment gateways do you support?
Razorpay, PhonePe, Cashfree, PayU, Paytm, Instamojo and UPI links — any gateway that offers payment links
Will reminder messages get my WhatsApp number banned?
Reminders go only to customers who booked with you, and they are sent at a safe pace. For high volumes we
Do reminders stop when the customer pays?
Yes. As soon as the payment is confirmed, the pending reminders for that booking are cancelled.
Can customers book appointments on WhatsApp themselves?
Yes. The booking bot shows available slots, confirms the chosen one and puts it in your calendar.
5 more questions
Can I send a GST tax invoice?
We create branded invoices with your details and payment summary. For GST tax invoices with your GSTIN and
Can my staff see and update bookings on mobile?
Yes. Bookings are in your CRM and register, both of which work on any phone.
Can messages go in Hindi or Hinglish?
Yes. Every confirmation, reminder and payment message can be written in Hindi, Hinglish or English.
What if a customer pays in cash or by bank transfer?
Your team marks it paid in the CRM or register, and the reminders for that booking stop.
Will I know how much money is still due?
Yes. Every booking shows the amount paid and still due, and the daily summary tells you the total
Stop chasing payments by phone.
Tell us what's slowest in your business today, and we'll show you exactly which Wakflow products fix it — and how fast.
Or email [email protected]